PRIVACY POLICY

Effective Date: September 26, 2026

Soto Systems AI respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, scheduling a call, purchasing a service, or interacting with our systems.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

1. Information We May Collect

Depending on how you interact with Soto Systems AI, we may collect information such as:

• Name
• Phone number
• Email address
• Business name
• Business website
• Service needs
• Appointment information
• Information submitted through website forms
• Information provided during onboarding
• Messages sent through website chat, SMS, or other communication channels
• Call information, call transcripts, or recordings when applicable
• Payment and billing-related information
• Device, browser, IP address, and website usage information
• Advertising and analytics information collected through cookies or similar technologies

We only collect information reasonably necessary to communicate with you, provide our services, operate our website, improve our systems, and manage our business.

2. How We Use Your Information

We may use information we collect to:

• Respond to questions and inquiries
• Contact potential or existing clients
• Schedule appointments or onboarding calls
• Provide and manage Soto Systems AI services
• Build, customize, and maintain websites and AI systems
• Set up AI chat, voice, texting, and lead-response systems
• Send service-related communications
• Process payments
• Provide customer support
• Improve our website, services, and customer experience
• Analyze website and advertising performance
• Prevent fraud, spam, misuse, or security issues
• Comply with legal and regulatory obligations

3. AI Systems

Some Soto Systems AI services use artificial intelligence to help businesses communicate with leads and customers.

Depending on the service, AI systems may process information such as:

• Names
• Phone numbers
• Email addresses
• Service requests
• Appointment information
• Messages
• Call transcripts
• Business-related questions

AI systems may be used for functions including answering questions, collecting information, following up with leads, assisting with appointment scheduling, handling website conversations, and responding to phone calls.

AI-generated responses are not guaranteed to be error-free. Soto Systems AI does not use AI to provide legal, medical, tax, financial, or other professional advice.

4. Calls, Messages, and Recordings

Some services may involve phone calls, automated texting, AI voice conversations, call transcripts, or recordings.

When applicable, calls or conversations may be recorded, transcribed, or stored for purposes such as:

• Providing the requested service
• Quality assurance
• Reviewing conversations
• Improving system performance
• Providing information to the business receiving the inquiry

Clients using Soto Systems AI are responsible for complying with any laws that apply to call recording, consent, messaging, and customer communications in their jurisdiction.

5. Text Messages

If you provide your phone number, you may receive service-related or requested communications by text message.

Message and data rates may apply.

Message frequency may vary.

You may opt out of eligible SMS communications by replying STOP.

You may reply HELP for assistance where supported.

Providing a phone number does not automatically authorize unrelated marketing messages beyond what you have consented to receive.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Remember website preferences
• Understand how visitors use the website
• Measure website traffic
• Improve performance
• Measure advertising campaigns
• Support advertising and remarketing where applicable

Third-party services such as Google, Meta, or analytics providers may also use cookies or similar technologies according to their own privacy policies.

You may be able to manage cookies through your browser settings.

7. Advertising Platforms

Soto Systems AI may use advertising and analytics services provided by companies such as:

• Google
• Meta
• Other advertising or analytics providers

These platforms may collect information about website visits, advertisements, conversions, and interactions according to their own privacy practices.

8. Third-Party Services

We may use third-party providers to operate parts of our business, including services related to:

• Website hosting
• CRM systems
• AI technology
• Phone and SMS communications
• Appointment scheduling
• Advertising
• Analytics
• Payment processing
• Email
• Automation and integrations

These companies may process information as necessary to provide their services.

Soto Systems AI does not control the privacy practices of third-party platforms.

9. Payment Information

Payments may be processed through third-party payment providers.

Soto Systems AI may not directly store complete payment card information.

Payment information is generally processed according to the payment provider's own security and privacy practices.

10. Sharing of Information

We do not sell personal information to advertisers.

We may share information with service providers when reasonably necessary to:

• Operate our business
• Provide requested services
• Process payments
• Deliver communications
• Run advertising
• Host websites
• Provide AI or automation functionality
• Comply with legal obligations

We may also disclose information if required by law or when reasonably necessary to protect our rights, users, business, or systems.

11. Data Security

We take reasonable measures to protect information from unauthorized access, loss, misuse, or disclosure.

However, no online system, website, communication platform, or storage system can be guaranteed to be completely secure.

12. Data Retention

We may retain information for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Resolve disputes
• Meet legal or accounting obligations
• Maintain system security

Retention periods may vary depending on the type of information and service involved.

13. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request:

• Access to your information
• Correction of inaccurate information
• Deletion of certain information
• Information about how your data is used
• Certain restrictions on processing

To make a privacy-related request, contact Soto Systems AI using the contact information listed below.

14. Children's Privacy

Soto Systems AI services are intended for businesses and adults.

We do not knowingly collect personal information directly from children under 13 through our website.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version may be posted on this page with a revised effective date.

16. Contact

For questions about this Privacy Policy or your personal information, contact:

Soto Systems AI

Email: damian@sotosystemsai.com

Website: sotosystemsai.com