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TERMS & CONDITIONS

Effective Date: September 26, 2026

These Terms & Conditions govern your use of the Soto Systems AI website and your purchase or use of services provided by Soto Systems AI.

By using our website, purchasing a service, or engaging Soto Systems AI to perform services, you agree to these Terms & Conditions.

1. Services

Soto Systems AI provides business systems and services that may include:

Specific features depend on the service selected and the client's business needs.

2. No Guarantee of Results

Soto Systems AI does not guarantee:

Business results depend on many factors outside our control, including:

Soto Systems AI provides systems designed to improve how businesses generate, respond to, and manage opportunities.

More business may be an outcome of those systems, but it is not guaranteed.

3. Monthly Service Fees

Unless otherwise agreed in writing, Soto Systems AI services are billed monthly.

Current service pricing may vary depending on the services selected.

Advertising budgets, AI usage, carrier fees, phone numbers, and certain third-party expenses may be separate from Soto Systems AI's monthly service fees.

4. AI Usage Fees

AI usage is not necessarily included in the monthly service price.

Usage-related charges may depend on factors such as:

Applicable usage charges may vary based on actual usage and third-party provider pricing.

5. Advertising Spend

Advertising budgets are separate from Soto Systems AI management fees.

Clients are responsible for advertising spend charged by platforms such as Meta or Google.

Advertising performance is not guaranteed.

6. Payment

The first monthly payment is generally charged when the client signs up.

Recurring services may automatically renew each billing period unless canceled.

The client is responsible for maintaining valid payment information.

Failure to make payment may result in suspension or termination of services.

7. Cancellation

Soto Systems AI does not require a long-term contract unless otherwise agreed in writing.

Clients may cancel services.

Individual services may generally be canceled while other active services remain in place.

To cancel, clients should contact Damian using the contact information provided after signup.

8. Initial Payment Refund Policy

There are no standard setup fees or website build fees for the applicable subscription services unless otherwise disclosed.

If a client cancels within approximately 2 to 3 days after signup, the first monthly payment may be eligible for a refund.

Once significant work has already been completed on the client's system, the first payment may no longer be refundable.

9. Monthly Renewal Refund Policy

If a monthly service payment has renewed and the client cancels within the first 7 days of that billing period, the payment for that month may be refundable.

If the client cancels after the first 7 days of the billing period, that month's payment is generally non-refundable, but the service may remain active through the end of the paid billing period.

Example:

Billing Date: 1st of the Month

Cancel 1st-7th: Refund for that month

Cancel 8th or later: No refund, but service remains active through the end of the billing period

10. Client Responsibilities

Clients agree to provide accurate and timely information reasonably necessary for Soto Systems AI to perform services.

Clients may be responsible for providing access to:

Delays in providing information or access may delay setup or launch.

11. Setup Time

Most systems are generally completed in approximately 7 to 10 days after the necessary information and access are received.

Projects involving multiple services may take longer.

Setup timelines are estimates and are not guaranteed.

12. Client Approval

Soto Systems AI may provide systems, websites, campaigns, or other materials for client review before launch.

The client is responsible for reviewing information for accuracy and requesting necessary corrections before approving launch.

13. Advertising Accounts and Domains

Advertising accounts created for the client's business should remain associated with and owned by the client's business where applicable.

Domains purchased by the client, or purchased on the client's behalf for the client, remain the client's property.

14. Websites After Cancellation

If a website service is canceled, the client may have options such as:

Specific options may depend on the website and service arrangement.

15. Third-Party Platforms

Soto Systems AI relies on third-party platforms and providers.

Examples may include:

Soto Systems AI is not responsible for outages, policy changes, suspensions, pricing changes, approval decisions, or other actions controlled by third-party companies.

16. Google and Meta Account Approval

Advertising services may depend on approval by third-party platforms.

Google Local Services Ads may require qualification, verification, licensing, insurance, background checks, or other requirements depending on the business and location.

Soto Systems AI cannot guarantee approval by Google, Meta, or any other platform.

17. Artificial Intelligence

AI systems may generate inaccurate or incomplete information.

Clients should not rely on AI to provide professional advice.

AI systems provided by Soto Systems AI should not be used to provide:

Clients are responsible for determining whether their use of AI complies with laws and regulations applicable to their business or industry.

18. Phone Calls and Call Recording

Some AI Voice Receptionist systems may record or transcribe calls.

The client is responsible for complying with applicable laws regarding:

Requirements vary by jurisdiction.

19. SMS and Messaging Compliance

Some Soto Systems AI services may send automated or AI-assisted text messages.

Clients are responsible for obtaining any consent required for their messaging activities and complying with applicable messaging laws, carrier rules, and industry requirements.

Business texting may require A2P registration or other carrier verification.

20. Acceptable Use

Clients may not use Soto Systems AI services for:

We may suspend or terminate services when we reasonably believe a system is being used unlawfully or abusively.

21. Intellectual Property

Soto Systems AI retains ownership of its:

Client-owned materials remain the property of the client.

Ownership or continued access to specific deliverables may depend on the service agreement and whether the service remains active.

22. Service Changes

Soto Systems AI may update or modify services as technology, third-party systems, pricing, or business requirements change.

Material changes affecting a client's service may be communicated when appropriate.

23. Limitation of Liability

To the fullest extent permitted by law, Soto Systems AI is not responsible for indirect, incidental, special, or consequential damages arising from use of the website or services.

This may include lost profits, lost opportunities, advertising losses, third-party outages, or failures caused by platforms outside Soto Systems AI's control.

Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

24. Indemnification

To the extent permitted by law, clients agree to be responsible for claims, losses, or expenses resulting from their unlawful or unauthorized use of Soto Systems AI services, their content, or their violation of applicable laws or third-party policies.

25. Termination

Soto Systems AI may suspend or terminate services for reasons including:

26. Changes to These Terms

These Terms & Conditions may be updated from time to time.

The updated version may be posted on this website with a revised effective date.

27. Governing Law

These Terms are intended to be governed by the laws applicable to Soto Systems AI's principal place of business, unless another law is required to apply.

28. Contact

Questions regarding these Terms & Conditions can be directed to:

Soto Systems AI

Email: damian@sotosystemsai.com

Website: sotosystemsai.com

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